After a long hiatus, it was finally back time – The popular training session onLean Service Managementwith Sönke Nissen was able to take place again.
This format is a specialized training programdesignedspecifically forservice management professionals. What makes it special: Instead of dry theory, participants can expect a hands-on, workshop-style training program. The contentcovers the fundamentalsof relevant ITIL practices as well asthe basicsof Prince2,Cobit,andScruminan engaging, interactive format throughnumerousexercises. The goal of this three-day training program is to develop leadership skills in the key roles of ITSM .
What participants are saying
The feedback from participants in the “Neustart” training spoke for itself and confirmed that the Academy’s leadership had made the right decision to continue offering the program as a permanent fixture in its training portfolio.
For example,Marc Rauber from the district town of St. Wendel had this to say: “I came to the training to gain tools for organizing day-to-day operations at the service desk. My main concern was how we could get employees on board during a restructuring. I was impressed by trainer Sönke Nissen’s practical approach. Based on this, we are currently gradually redesigning our entire service desk.”
AndVincent Krapf of Pusch-Data GmbHsums it up: “Since I don’t originally come from a service desk background and wanted to learn about both ITIL and basic workflows, my company’s offer to participate in this training was a perfect fit for me. What I especially liked was that it was so practical and that we were able to discuss real-world cases from our work in detail. Specifically, I learned, among other things, how to structure my service management and which techniques I can apply in escalation or incident management.”
Sébastien Anselment from Stadtwerke Karlsruhewas also impressed bytheformat: “I wanted to know what the vision behind the term ‘service management’ is and how both this concept and ITIL approaches can be implemented in practice. I’m always interested in the ‘why’ behind it, because that’s the best way to get employees on board when it comes to process changes. It was also important to me to find out how to ensure sustainability as part of a continuous improvement process. Sönke fully met my expectations regarding these questions. I also appreciated that he addressed various methodologies. This provided me with a foundation for expanding my department in the medium to long term. Furthermore, Sönke impressed me as both a person and an expert who can certainly serve as a catalyst for improvements within my company.”
Even beyond the actual training, the Academy impressed the participants: “I found the spirit at Consulting4IT very inspiring and came away with some innovative ideas for us,” says Rauber. “I also thought the supporting program was very well done. You just felt completely taken care of.” Anselment agrees: “The entire training environment was great, and I came away with many inspiring buzzwords and topics. It was incredibly enriching and valuable.” And Krapf adds: “The atmosphere at Consulting4IT was very pleasant; it was simply fun and quite different from what I had expected. I especially loved that, in addition to the trainer and various Consulting4IT staff members, all three managing directors took the time to meet with us, allowing us to build connections here as well with a view toward a future partnership.”
The three participants agreed on one point: Overall, they would have liked the training to have lasted longer so they could have gotten even more out of the topic. Bottom line:The revamped Lean Service Management training was a complete success. Additional training sessions with Sönke Nissen are already planned.