Matrix42
IT & Enterprise Service Management with Matrix42
Whether it involves the structured delivery of IT services, the management of devices and software, automated approval processes, or clear support workflows—we help companies set up their IT systems to operate efficiently, transparently, and with a future-proof approach. Our approach is based on a deep understanding of processes, years of project experience, and proven methodologies—such as our Sprint Management—that have been tested and validated in numerous projects.
That’s why we rely on Matrix42—the European solution for ITSM and ESM. This modular platform brings together key areas such as software distribution, UEM, and IT security and compliance in a single integrated environment, which has been strategically enhanced through integrations with solutions like Efecte and Raynet. As a long-standing partner, we know how to leverage this versatility to benefit our clients. Targeted, efficient, and with tangible added value in day-to-day operations.
As an official Matrix42 partner, we have been supporting companies in the implementation and further development of their Matrix42 platform for many years. With over 40 certified consultants, in-depth process expertise, and a clearly structured service concept, we are among the most experienced service providers in the German-speaking world and hold the highest possible partner status with Matrix42.
How we support you with Matrix42
The Matrix42 portfolio now includes a range of modular platform components, such as ESM for cross-functional process digitization, as well as Core and Professional—streamlined, preconfigured solutions designed to help organizations get started with IT service management. The offering is further enhanced by applications such as Empirum for automated software distribution and FastViewer for secure, GDPR-compliant remote maintenance in support.
As a certified partner, we provide consulting services regardless of the combination of technologies in use—always with the goal of turning technical diversity into effective solutions. Our mission is not simply to provide software, but to work with our customers to develop tailored solutions that work and gain acceptance. Based on the Matrix42 Suite, we support you in the following areas:
IT Service Management (ITSM)
Efficient service processes are the backbone of a modern IT operation. As process specialists, we support our customers in the design, implementation, and sustainable establishment of customized ITSM processes. Matrix42 offers a powerful platform for this purpose, featuring a dynamic service catalog, automated approval workflows, and an integrated service desk—expandable with applications such as FastViewer, a tool for GDPR-compliant remote maintenance.
Enterprise Service Management (ESM)
Service-oriented work doesn’t stop at IT. We help companies establish these processes in departments such as HR, facility management, and legal as well. Drawing on our experience in cross-organizational process design, we work together to create structures that connect departments and make service quality measurable across the entire company. The technical foundation for this is Matrix42’s Enterprise Service Management Platform, which enables a holistic mapping of services beyond IT through flexible workflows, centralized service processes, and preconfigured templates.
Asset & Software Management
We help companies build structured and reliable asset data, streamline processes related to hardware, software, and licenses, and significantly reduce day-to-day operational overhead. The goal is to establish a transparent, robust foundation for IT operations, procurement, and budget planning. This is made possible by Matrix42 modules that provide functionality for lifecycle management, license management, and centralized contract management.
Unified Endpoint Management (UEM)
Whether in the office, on the go, or working from home—we ensure that devices can be deployed and managed quickly, securely, and in accordance with consistent standards. We support companies from initial integration through to the establishment of robust management processes that stand up to the test even in complex, hybrid infrastructures. Technically, we rely on Matrix42 UEM, which centrally tracks, controls, and automatically manages all devices.
Endpoint Data Management (EDM)
Protecting sensitive data in the workplace requires a reliable, practical solution. We advise on selecting appropriate security measures, assist with implementation, and ensure that data backup and recovery are integrated into existing workflows—without adding unnecessary complexity. To achieve this, we use Matrix42 Endpoint Data Management, which centrally provides backup, encryption, and recovery capabilities.
IT Security & Compliance
Information security can only be effectively implemented if protective measures are meaningfully integrated into existing processes. We help companies implement practical security measures, enforce policies, and reliably meet compliance requirements on a daily basis. Matrix42 offers complementary features such as access control, endpoint detection, and data loss prevention that integrate seamlessly into the system landscape.
A Systematic Approach to Success - Project Experience Meets Methodology
Anyone who has managed over 1,000 Matrix42 projects knows that successful digital transformation is more than just implementation. It requires structure and methodology. That is precisely why we rely not only on technical excellence, but also on proven methodological approaches that we have developed over the years through our work with clients.
A key element is our Sprint Management—an approach based on agile principles that we designed specifically for Matrix42 projects in the ESM domain. It enables us to work with our clients to define milestones, dynamically adjust priorities, and efficiently manage project progress. Instead of relying on external tools, we install the application we developed directly within the Matrix42 ESM system. Particularly practical: Regular coordination with all stakeholders, transparent task allocation, and tight integration with the system ensure smooth processes.
Our long-standing partnership with Matrix42, our in-depth expertise, and our strong commitment to service are woven into every project we undertake—as well as into the development of our own add-ons, which we have created specifically to address practical needs. Our offerings are complemented by comprehensive service packages derived from our extensive experience. Whether it’s defined project packages or ongoing services at a fixed price—all offerings are highly standardized and proven in practice. An example of this combination of technology and methodology is our Project Management service, which is based on Sprint Management and ensures a structured and transparent implementation of Matrix42 projects.
In addition, through our Academy, we offer customers hands-on training on all aspects of ITSM—from asset management and license or contract management to software distribution with Empirum. With our training courses on ITIL and Lean Service Management, however, we provide more than just technical expertise.
More Than Just Standard: Matrix42 Add-ons by Consulting4IT
Based on our experience from numerous customer projects, we have developed targeted extensions for Matrix42 that make specific functional areas even more user-friendly and efficient. All add-ons were developed specifically for the Matrix42 platform, are update-compatible, and have been proven in practice. You can find an overview of all solutions on our Matrix42 Add-ons page.
What our customers say
Patrick Hauer
Our Head of Service Management will be happy to answer your questions.