Basic Service Catalog

All-inclusive package at a fixed price

To professionalize IT service management in your company and implement standardized processes, you have chosen the Matrix42 Enterprise Service Management Suite and the Matrix42 Service Catalog. However, defining and integrating specific services, as well as further expanding the Service Catalog, presents a significant challenge. 

Your request: Identifyingand developing useful services for your service catalog—tailored to your specific needs and based on best practices. 

Screenshot from the Matrix42 Service Catalog. It shows an overview of hardware and software products, including prices, that can be added to the shopping cart. The products are represented by icons.
Detail view from the Matrix42 Service Catalog. The page displays a product named "Standard Notebook" along with its price, icon, and a detailed description.

Our part

Our Matrix42-certified experts know what matters and how to make the most of the Service Catalog. Thanks to our years of experience and our specialization in Matrix42 products, you have true experts at your disposal.

  • The latest version of Matrix42 Enterprise Service Management is available, including access to the system and the following modules:
    • Matrix42 Asset Management
    • Matrix42 Service Catalog
    • Matrix42 DataModeler
    • Matrix42 Workflow Studio
  • A dedicated contact person / administrator on your side
  • Participation in the Consulting4IT training course “Service Catalog I”
  • 30 core services (hardware, software, and permissions) based on best practices
  • Consistent descriptions of services, including images and portal categories
  • Based on the Matrix42 standard

Kick-off Workshop:

  • Joint selection of desired services from the best-practice portfolio
  • Definition of Approval Processes
  • Definition of Work Packages

Technical implementation:

  • Importing Services
  • Creation of two custom approval workflows

On-the-job training / Acceptance:

  • Joint revision of three core services to meet customer-specific requirements
  • Creation and assignment of catalogs
  • Provision of master and asset data
  • Custom Service Forms
  • Comprehensive and Automated Service Catalog
  • Custom Provisioning Workflows

Result

With our Service Catalog Basic package, you can launch your own customized and functional “service world” from Matrix42. In no time at all, your IT infrastructure will be transparent, and your 30 most important services will be available for booking. This not only improves and streamlines your IT service processes. Finally, the performance and value of your company’s IT services become visible and measurable. This saves you money, time, and stress while also improving your IT’s image. Our Service Catalog Basic package also provides you with a solid foundation on which you can continuously develop your service catalog in the future.

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Photo by Patrick Hauer, Authorized Signatory and Head of Service Management at Consulting4IT.

Patrick Hauer

Our Head of Service Management will be happy to answer your questions.

Schedule an appointment now