Controlup

DEXOps with ControlUp

ControlUp is one of the leading providers in the field of Digital Employee Experience Management. Founded in San Jose in 2014, the company employs approximately 360 people, serves over 1,800 customers worldwide, and manages more than 5 million digital workstations. With its platform for real-time monitoring, performance optimization, and automated troubleshooting, ControlUp helps IT departments make digital workplaces more efficient, stable, and user-friendly, as well as identify and resolve issues before they affect users. This is achieved through AI-powered detection and analysis: signals from large volumes of data are prioritized in real time, root causes are identified more quickly, and appropriate actions are automatically recommended. The result is reduced support efforts and operating costs, lower risk from deviations from security and compliance requirements, and a maximally improved user experience (DEX).

ControlUp has a clear vision: autonomous IT that puts people first and enables productive work anytime, anywhere. As further validation from the market, the company was named a “Customers’ Choice” in the 2025 Gartner Peer Insights “Voice of the Customer” for Digital Employee Experience Management Tools—with a rating of 4.8 out of 5 stars and a 94 percent recommendation rate.

ControlUp at a Glance

  • Focus: Real-time monitoring, root cause analysis, and live visibility for the stability, performance, and security of the digital workplace
  • Benefits: Early warning of issues, faster troubleshooting, reduced downtime and fewer support tickets
  • Deployment: Cloud or on-premises, integration with common EUC stacks (e.g., Citrix/VMware) and existing IT systems
  • Core functionality: visibility into endpoints, sessions, and applications; AI-powered analytics and intelligent alerts; automation of common corrective actions
  • History: Real-time and historical data for trend and root cause analysis
  • Platforms & Integrations: Windows, macOS, Linux; integrations with, for example, Microsoft Intune and ServiceNow
  • Target audiences: IT operations, EUC/workplace teams, service desk, infrastructure managers
  • Result: Faster problem resolution, consistent service quality, positive cost and compliance benefits, and a measurably better digital employee experience

Key Features and Benefits of ControlUp

ControlUp offers a platform for measuring and optimizing the digital employee experience (DEX). The application supports IT teams in their day-to-day operations by enabling them to monitor and optimize the performance and security of the digital workplace in real time and proactively resolve issues. It provides insights into the user experience on physical and virtual desktops as well as in web and SaaS applications, identifies the causes of performance bottlenecks, and automates standard remedies. In the event of disruptions, countermeasures can also be triggered directly from the interface—based on real-time metrics and historical data. This reduces downtime and ticket volume, shortens resolution times, and measurably improves service quality for users.

  • Coverage: Endpoints, virtual desktops (VDI/DaaS), web and SaaS applications, and collaboration tools such as Microsoft Teams and Zoom
  • Data foundation: Industry-leading 3-second data capture; real-time metrics for quick decision-making and historical data spanning up to 12 months for trend analysis, capacity planning, and root cause analysis
  • User-Centric Evaluation: A Standardized DEX Score for Measuring the Digital Experience and Prioritizing Areas for Improvement
  • Proactive root cause analysis and automated troubleshooting: Identification of performance bottlenecks, misconfigurations, and root causes of issues before failures occur; up to 500 built-in actions to resolve common issues, as well as the ability to integrate custom scripts
  • AI-powered correlation and prioritization: Linking device, session, and app signals; automatically assessing urgency; and generating appropriate recommendations for action
  • Security and Compliance: Support for hardening and baselines, proactive detection of anomalous conditions, and operation in accordance with industry-standard security standards (e.g., FIPS 140-2)
  • Cost implications: Reduction in support and operating costs through automation
  • Platform and Integration: Support for Windows, macOS, and Linux; seamless integration into Microsoft environments (Intune—including advanced endpoint telemetry and remediation, Azure Virtual Desktop, Microsoft 365/Teams); open interfaces to ticketing, asset management, and CMDB systems (e.g., ServiceNow); Integration with common hypervisors; operation on-premises or near-cloud.
  • Transparency and Reporting: Dashboards for application usage, sessions, and system status; flexible filters, reports, and export options for IT administrators and management.

Target Groups and Areas of Application

ControlUp is designed for IT teams that need to manage hybrid or distributed work environments in a stable, transparent, and efficient manner. The platform focuses on rapid root cause analysis, real-time insights into endpoint, session, and application performance, and automated corrective actions during day-to-day operations. The platform truly shines in situations where downtime results in significant costs and where the goal is to measurably reduce the workload on the service desk.

  • EUC/Workplace teams and service desks focused on VDI/DaaS (e.g., Citrix, VMware) with a high need for real-time visibility
  • Organizations with hybrid work models, multiple locations, and diverse device fleets (Windows, macOS, Linux)
  • An IT operations team with clear SLAs that aims to reduce resolution times and automate standard procedures
  • Companies that wish to manage DEX on an operational basis
  • Environments where the performance of business-critical web/SaaS applications and collaboration tools must be reliably monitored
  • Teams with compliance and security requirements that benefit from device hardening and context-aware alerts

Typical use cases for ControlUp

ControlUp delivers rapid results in everyday situations where performance and stability in the digital workplace could be improved. The following examples occur regularly in many environments and can be transparently analyzed and specifically improved using ControlUp.

  • Slow logins or sluggish desktops (physical or VDI): Identify the causes, resolve bottlenecks, and reduce login times.
  • Poor audio/video quality in Microsoft Teams or Zoom: Identify and resolve network, device, or resource issues.
  • Slow SaaS and web applications: End-to-end visibility into browsers, devices, networks, and services; identify bottlenecks.
  • Unstable branch office or remote office connections: Identify and address packet loss, latency spikes, and Wi-Fi issues.
  • Recurring client issues: Detect and automatically resolve overheating, RAM/CPU spikes, full storage drives, or faulty drivers early on.
  • Profile and session issues (e.g., FSLogix): Identify and resolve freezes, corrupted containers, or long loading times in a standardized manner.
  • Patch, update, and driver chains: Correlate performance drops after rollouts, identify affected systems, and manage rollbacks.
  • Capacity and License Utilization: Identify over- and underutilization in VDI/DaaS, optimize resources, and reduce license waste.
  • Reducing the Load on the Service Desk: Automatically resolve common issues (printers, services, caches, temporary files) using standard procedures and prevent tickets from being created.
  • Compliance and Device Security: Monitor encryption, configuration, and device status; identify and resolve discrepancies.

Operational Management Meets Full Service: DEXOps Service with ControlUp

ControlUp truly delivers its added value when it is embedded within a clearly defined operational framework. This is exactly where our DEXOps service comes in: We provide a full-service solution that handles the daily monitoring, analysis, and active utilization of your DEX technology, prepares findings tailored to specific audiences, and takes the burden off your IT team—all at a fixed price. This includes continuous monitoring with proactive alerts for global anomalies, handling pre-qualified requests to our analytics team, and—as needed—developing and maintaining analyses, investigations, and dashboards. We deliver qualified results with clear recommendations for action, document the status of work on a weekly basis, and coordinate regularly through feedback and review meetings, during which we assess progress, goal achievement, and KPIs and plan the next steps.

Photo by Marvin Münch, Head of Analytics at Consulting4IT.

Marvin Münch

If you have any questions about IT analytics, our expert and department head is here to help.

Schedule an appointment now