Nexthink
DEXOps with Nexthink
Nexthink specializes in the strategic management of the digital employee experience. The platform combines enterprise-wide telemetry data with user feedback, AI-powered analytics, and clear recommendations for action to improve digital work environments over the long term.
The focus is on transparency, prioritization, and continuous optimization across devices, applications, networks, and locations—with a particular emphasis on business impact and governance. This makes trends visible, allows causes to be thoroughly analyzed, and enables improvements to be rolled out in a systematic manner.
As further proof of its quality, Nexthink was recognized as a leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience Management Tools.
Nexthink at a Glance
- Focus: Strategic DEX analysis, prioritization, and continuous improvement across the entire workforce.
- Benefits: Measurable improvements through data-driven initiatives, fewer disruptions to day-to-day operations, and higher satisfaction and productivity.
- Delivery: Cloud-based, can be integrated into existing IT and service management environments.
- Core functionality: A combination of telemetry and employee feedback, AI-powered correlation, campaign management with clear actions, and performance tracking.
- History: Detailed historical data for trend analysis, KPI tracking, and performance metrics.
- Platforms & Integrations: Windows, macOS; integrations with ITSM, endpoint, and collaboration systems, among others.
- Target audiences: IT management, DEX/analytics teams, service management, problem/change managers.
- Result: Sustainable improvements, transparent KPIs, and scalable, company-wide DEX management.
Key Features and Benefits of Nexthink
Nexthink combines continuous telemetry and employee feedback with AI-powered correlation, prioritization, and clear action plans. Insights are systematically translated into actionable measures through investigations, remote actions, and campaigns, and integrated into strategic ITSM/UEM processes. This makes trends, risks, and cost drivers transparent, enables controlled rollout of improvements, and provides measurable proof of their impact.
- Coverage: Devices, applications, networks, locations, and employee feedback—combined to provide a comprehensive view of the digital experience
- Data foundation: Continuous telemetry plus real-time feedback; in-depth historical data and benchmarks for trend analysis, KPI tracking, and proof of effectiveness
- User-centered evaluation: Experience scores and sentiment analysis by device, persona, and service to enable measurable prioritization of action items
- Proactive root cause analysis and action management: investigations, remote actions, and campaigns for standardized implementation—from identification to widespread issue resolution
- AI-powered correlation and prioritization: Automatic linking of signals, impact assessment based on business relevance, and clear recommendations for action
- Security and Compliance: Governance functions, audit trails, and change readiness through defined processes and audit-ready reports
- Cost-saving benefits: Hardware configuration tailored to needs, license optimization, reduced MTTR (Mean Time to Repair), and reduced service desk workload through targeted, data-driven initiatives
- Platform and Integration: Windows and macOS; integrations with ServiceNow and Microsoft stacks (Intune, M365/Teams), among others; APIs/connectors for ITSM/CMDB systems.
- Transparency and Reporting: KPI framework, dashboards, and reports for IT and business units; programmatic performance monitoring through goals, milestones, and ROI metrics
Target Groups and Areas of Application
Nexthink is designed for teams that want to strategically manage the digital employee experience across the entire organization: using clear KPIs, prioritization based on business impact, a consistent governance framework, and a combination of telemetry and employee feedback. The focus is on sustainable improvement programs, cost and risk reduction, and the secure implementation of changes in large, heterogeneous environments.
- IT leadership and DEX/analytics teams looking to make DEX measurable, prioritize it, and improve it strategically
- Service management personnel and those responsible for problem and change management who must provide reliable evidence of trends, causes, and the effectiveness of measures
- Modern workplace and transformation programs (e.g., OS/app rollouts, migration phases) that monitor rollout readiness, piloting, and adoption
- Cost and efficiency initiatives focused on providing hardware tailored to needs, optimizing license usage, and reducing the workload on the service desk
- Large enterprises and regulated organizations with high standards for governance, KPI transparency, compliance, and auditability
- Teams that want to actively incorporate employee feedback into improvement initiatives and systematically increase user satisfaction
- Organizations with sustainability goals that use data to optimize energy consumption, equipment lifecycles, and resource usage
Typical use cases for Nexthink
Nexthink truly shines when it comes to strategic improvements, reliable KPIs, and the secure implementation of large-scale changes. The following examples are common in many organizations and can be prioritized based on data, implemented programmatically, and improved in a measurable way using Nexthink.
- OS and app rollouts and migration phases: Assess rollout readiness, manage pilot groups, and measure acceptance and impact in real time.
- Service Desk Efficiency: Identify recurring causes, provide solution guides and remote support options, and measurably reduce resolution times.
- Cost optimization: Ensure hardware configurations are tailored to needs, identify surplus or unused licenses, and demonstrate potential savings.
- Stability and Quality Programs: Use trend analyses of crashes, performance, and network connectivity to prioritize and track improvements.
- Change and transformation initiatives: Identify risks early, assess the scope of impact and business implications, and roll out measures in a phased and controlled manner.
- Leveraging employee feedback effectively: Gathering insights into issues, correlating causes with telemetry data, and implementing evidence-based improvements.
- Governance, Compliance, and Audit: Transparently document key metrics, action plans, and effectiveness; make maturity levels and goal achievement traceable.
- Sustainability in the Workplace: Optimizing equipment lifecycles, energy consumption, and resource use based on data, and demonstrating progress.
Full-Service Strategic DEX Management: DEXOps Service with Nexthink
Nexthink is the ideal foundation for planning, prioritizing, and demonstrably implementing company-wide DEX improvements. Our DEXOps service handles the continuous evaluation and active use of the platform, combines telemetry with employee feedback, tailors results to specific audiences, and takes the load off your IT team—all at a fixed price. This includes ongoing monitoring of key KPIs, proactive identification of trends and risks, handling of pre-qualified requests to our analytics team, and—as needed—the development and maintenance of dashboards, queries, and campaigns. We deliver actionable insights with clear action plans, document the status of work on a weekly basis, and coordinate regularly through feedback and review meetings where we assess progress, goal achievement, and KPIs and plan the next steps. The result: a manageable, scalable DEX improvement without placing additional strain on your human resources.
Marvin Münch
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