Matrix42 Accelerate Service UEM (Empirum)

Ongoing development at a fixed monthly rate

Ongoing management of an Empirum infrastructure requires regular monitoring, maintenance, and targeted adjustments. At the same time, day-to-day operations often leave little time to tackle these necessary tasks in a structured manner. Whether it’s outdated rollout results, undetected issues, or upcoming software packaging—without systematic review, many issues go unnoticed or are addressed too late and inadequately.

Dashboard view of patch management in IMAGOVERUM, featuring bar charts showing scanned Windows computers, installed and missing patches, and patch catalog data.

Our Offer - The Flat Rate for Matrix42 Empirum

With the Matrix42 Accelerate Service for UEM (Empirum), we handle the regular monitoring and maintenance of your Empirum environment on your behalf. During an initial kick-off workshop, we agree on the framework, define responsibilities, and set the schedule for weekly check-ups. From then on, we support your infrastructure with a dedicated contact person who identifies areas of concern on a weekly basis, discusses pending tasks with you, and initiates appropriate measures. In addition, we also handle patch management, hotfix integration, software packaging, OS installation, and infrastructure updates.

Kick-off Workshop to Establish Collaboration

Weekly check-in with a dedicated contact person

Regular meeting (every 3 months)

On-site Year-End Review (once a year)

Ongoing processing and monitoring of the following areas:

  • Empirum Services and Dashboards
  • Patch Management
  • Identification of unreported issues
  • Standard and Custom Packaging
  • Software rollouts (planning, launch, and follow-up)
  • Preparing Client Installations
  • Update to the Empirum infrastructure
  • Customer requests
  • Communication with the manufacturer
  • Documentation of the work performed
  • Driver integration
  • Migration of client management components (e.g., SCCM, DSM, etc.) to Empirum
  • Client OS migration projects (e.g., Windows 10 to Windows 11)
  • Cloud Matrix42 Package
  • On-the-job training
  • Participation in Consulting4IT Academy training sessions
  • On-site operations
  • A fully functional and hardened Empirum environment
  • System hardening is optional, if necessary
  • Changes to Group Policy Objects (GPOs) or Active Directory infrastructure
  • First-Level Support
  • Shifts on holidays, Fridays, or during company holidays
  • Guaranteed availability of a specific employee
  • Silverback
  • EgoSecure
  • Intune
  • Enterprise Manager

Result

With the Matrix42 Accelerate Service for UEM (Empirum), you receive structured and ongoing support for your Empirum environment. Regular system analyses, prioritized task tracking, and proactive recommendations help ensure long-term operational stability. This allows you to identify potential issues early on, reduce the burden on your internal resources, and ensure the professional operation of your client management infrastructure.

Back to the service overview
Photo by Patrick Hauer, Authorized Signatory and Head of Service Management at Consulting4IT.

Patrick Hauer

Our Head of Service Management will be happy to answer your questions.

Schedule an appointment now