Solutions related to Matrix42
We bring dynamism to your Matrix42 processes
As a long-standing Matrix42 partner with over 40 certified consultants, we help companies set up their IT landscape in an efficient and future-proof manner. Whether it’s licensing consulting, implementation, customization, or ongoing development—we support our clients through every phase of their Matrix42 projects with technical precision, methodological clarity, and a genuine understanding of processes. At the heart of everything we do is our commitment to creating solutions that not only work but also truly reduce the workload, empower employees, and create long-term value. Transparent, structured, and collaborative—for IT that makes a difference.
What sets us apart:
- Over 1,000 successfully completed projects with more than 10 years of experience
- Over 40 certified consultants with in-depth expertise in all Matrix42 subject areas
- Structured project methodology with a focus on standardization and process quality
- Dedicated support team for first- and second-level support, as well as hotfix and update support
- Close ties with Matrix42 as a long-standing partner – for quick coordination and premium support
- Process consulting, including maturity analysis, vulnerability assessment, and recommendations for action
- Standardized and ongoing services at a fixed price
- Transparent service packages for predictable costs and quick implementation
Consulting – with expertise and foresight
Good software alone is of little use if the processes aren’t well thought out. That’s why our consultants combine technical expertise in Matrix42 with extensive experience in process design and organizational development. We analyze your workflows, identify bottlenecks, and work with you to develop solutions that not only work technically but also make strategic sense.
Whether it’s ITSM process optimization, automating service workflows, implementing new modules, or migrating to the Matrix42 Cloud—we’ll guide you through the process in a structured and transparent manner, working with you as equals. We prioritize close collaboration with your teams and ensure lasting results through clear communication and a well-defined project methodology.
License Sales – Fair Advice, Right Solutions
Matrix42 offers a wide range of modules, licensing options, and pricing models—from traditional on-premises installations to subscriptions and the Matrix42 Cloud.
We help you stay on top of things and put together the exact licensing package that truly fits your environment. Our advice isn’t vendor-driven, but application-oriented: What do you need today? What might become relevant in the future? Which options will save costs in the long run? As a Matrix42 partner with extensive expertise in license sales, we’re here to support you from your initial inquiry through to the ongoing optimization of your license landscape. We also provide reliable and expert guidance on topics such as renewals, terms, and license migrations.
Support – when it counts, we're there
Our support team isn’t just an anonymous ticket system. With us, you’ll speak directly with people who use Matrix42 every day—in our own projects and in over 100 customer environments. Our certified experts provide fast, practical, and solution-oriented assistance—whether you’re facing urgent issues, have technical questions, or need help with day-to-day business challenges.
The advantage: Our support staff are not only familiar with the software, but also with your environment—because many of our customers rely on us for both support and project management services from a single source. This allows us to avoid lengthy onboarding periods, ensure quick response times, and build confidence in the operation of your Matrix42 environment.
Service Packages – Structured Project Support
Our service packages bundle typical project topics into clearly defined, modular units—from Matrix42 implementation and the creation of a service catalog to the implementation of onboarding and offboarding processes. They provide planning certainty through transparent scope and standardized content—and can be flexibly adapted to your environment as needed.
Service Packages – Ongoing Support
While service packages are primarily used in project contexts, our service packages are designed for companies that want long-term, reliable relief from day-to-day operations. Whether through the handling of administrative tasks, proactive monitoring, or regular health checks—our service structures ensure stability, security, and free capacity in your IT infrastructure.
Add-ons – when the standard version isn't enough
Our Matrix42 add-ons are born out of real-world experience—designed to address real-world challenges, with seamless technical integration and clear functionality. Whether it’s Analyse Depot or Asset Management Plus, our extensions make your Matrix42 environment even more user-friendly, efficient, and transparent.
Academy – Practical Training for Real-World Applications
Our Consulting4IT Academy offers targeted training for administrators and IT managers—practical, structured, and up-to-date. Whether on-site, online, or in a hybrid format, our experienced consultants share their knowledge in a clear and straightforward manner. This ensures greater confidence in using Matrix42 and builds lasting expertise within your organization.
Patrick Hauer
Our Head of Service Management will be happy to answer your questions.