F4SD® Project Process

Standardized project workflow for a smooth commissioning process

You’ve decided to go with F4SD. But how should this new service desk multitool be installed and implemented in your company? What steps need to be taken, and what should you keep in mind? To ensure that everything runs smoothly and the software is available to your employees as quickly as possible, you’ll want a professional and swift installation, as well as a comprehensive system implementation by our specialists.

Take advantage of our expertise as a manufacturer to ensure a smooth project rollout: Weknow exactly how the tool works and what needs to be considered during installation. With our standardized onboarding process, F4SD is up and running in just a few weeks.

Schedule (4 days, excluding travel time)

This diagram shows the timeline of the F4SD Onboarding Service.

Solutions at a Glance

  • Onboarding Kickoff (In-Person)
  • Installation of F4SD
  • Analysis of Operation and Common Malfunctions
  • Service Desk Process Integration
  • F4SD Configuration
  • Implementing Custom Measures, Thresholds, and Quick Actions
  • Administrative Orientation
  • Service Desk Training
  • Technical Inspection
  • User reports
  • Analysis of the current state of knowledge and working methods
  • Feedback and requests
  • Valid F4SD subscription
  • A dedicated point of contact/administrator on the client side

Optional interface for Matrix42:

  • F4SD Matrix42 Readiness Check
  • Discussion on content to be integrated
  • Implementation of the connection
  • Presentation of the functionality

Additional requirements:

  • Matrix42: Licensed and in Use
  • F4SD Interface Licensed for Matrix42

 

Optional interface for Nexthink:

  • Discussion on content to be integrated
  • Implementation of the connection
  • Presentation of the functionality

Additional requirements:

  • Nexthink: Licensed and in Use
  • F4SD Interface Licensed for Nexthink

Result

Implementing the F4SD Onboarding Service Package enables full deployment in the customer’s environment in just a few weeks. Following installation, a service desk process integration is carried out, during which help desk operations are analyzed and the new process is subsequently implemented using F4SD. Once training is complete, the system can be used and further developed independently.

A follow-up meeting held some time after installation ensures everything is working properly, gathers feedback, and completes the onboarding process. With optional integrations into existing Matrix42 or Nexthink systems, the database can be expanded accordingly.

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Photo by Carlos Kohl, Head of Product Management at Consulting4IT.

Carlos Kohl

Our Head of Product Management is happy to answer any questions you may have about F4SD.

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