Live Ticker for Matrix42
Key Facts
- Live display of current incidents, problems, and changes from the Matrix42 Service Desk
- Visibility of all relevant events—even when the service desk is closed
- Automatic news ticker for escalations, status updates, and resolutions
- Real-time overview to support IT teams and decision-makers
Live monitoring for maximum transparency in the service desk
Consulting4IT’s Live Ticker adds a visual monitoring component for IT operations to the Matrix42 Service Desk. Current information on incidents, problems, and changes can be tracked in real time in a separate window or on central monitors—regardless of whether the service desk is open.
The news ticker automatically provides status updates on escalations, work in progress, and resolutions. This gives IT teams, business departments, and management a clear overview of ongoing events in the service desk at all times. Especially during critical phases, this ensures rapid responses, better coordination, and an informed basis for decision-making.
The live ticker is therefore a powerful tool for supporting IT operations—visual, up-to-date, and requiring no additional interaction with the system.
Event Overview by Category
The Live Ticker displays the number of current events in configurable categories. Clicking on a number opens the corresponding overview directly in Matrix42 Service Desk—enabling quick responses and efficient handling. By default, the Live Ticker includes the following categories:
- New Incidents
- Own incidents
- Escalations
- Responses to inquiries
- Solutions
Marcel Nyhuis
Our CSM team is here to answer your questions about our products.