Minor Update

All-inclusive package at a fixed price

You are already using the Matrix42 Enterprise Service Management System and would like to take advantage of the software improvements that Matrix42 has developed and made available. To do so, you simply need to update to the latest version.

Your request: Install the latest update, including a backup of all relevant data.

Screenshot of the Matrix42 Setup Wizard during a system update. At the bottom, you can see the progress of the update, indicated by a green bar.
Screenshot of the Matrix42 Setup Wizard during a system update. In this window, you can configure various settings for the system consistency check.

Our part

Our experts have many years of project experience and hold comprehensive Matrix42 certifications. They are thoroughly familiar with the product suite and are highly skilled in planning and executing all update processes.

Offer

Our specialists will handle the entire update process—from verifying system requirements and backing up the environment to completing the installation. You’ll receive an up-to-date, fully functional system version with all the latest improvements and enhancements, ensuring that your operations remain fully operational.

  • The system requirements specified by Matrix42 are met – these will be communicated in advance
  • Availability of the installation files
  • Availability of license certificates
  • Existing access to application and database servers
  • A dedicated contact person / administrator on your side
  • Checking system requirements
  • Backup of the system environment
  • Updating a Matrix42 Enterprise Service Management System to the latest version (e.g., from version 11.0 to 11.1)
  • System check and documentation of the update
  • Export of relevant system, usage, and configuration data
  • Provision of data to identify opportunities for optimization and further development
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  • No review or adjustment of Customizing
  • No data transfer from other systems

Result

Once the minor update has been installed and applied, your Matrix42 Enterprise Service Management System will be up to date, and you will be able to take full advantage of all applications, features, and new functionalities.

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Photo by Patrick Hauer, Authorized Signatory and Head of Service Management at Consulting4IT.

Patrick Hauer

Our Head of Service Management will be happy to answer your questions.

Schedule an appointment now