Matrix42 Service Packages
Matrix42 Service Packages
Matrix42 offers a comprehensive portfolio of service management solutions focused on workplace and enterprise management. But what’s the right fit for your specific work environment? What’s needed to get the solution up and running? And—a key question—what does it all cost in the end? After all, every IT manager knows the drill: The license fees per user are easy to figure out, and perhaps the implementation costs as well. But then things can quickly get confusing—especially when it comes to additional service hours or adjustments. And that’s when the budget can quickly go down the drain.
To avoid this, we have developed standardized service packages for common use cases based on our many years of project experience with Matrix42. Whether you need a basic installation of core functions or a complete implementation of a fully functional ticket management system, you’re sure to find the right solution for your needs in our service packages. Essentially, a transparently priced, all-inclusive package for your Matrix42 application.
Packages for Matrix42
Basic Cloud Installation
Once our experts have set up the Matrix42 Enterprise Service Management System via the cloud, it will be fully operational and available for your use.
Basic On-Premises Installation
Once our experts have installed it, the Matrix42 system is fully configured, connected to Active Directory and SMTP—and ready to use right away.
Major Update
Once our experts have completed the process, your Matrix42 system will be fully updated to the next major version, backed up, and ready to take advantage of all the new features.
Minor Update
After the update performed by our experts, your Matrix42 system will be up to date, stable, and enhanced with improvements and new features.
Process Maturity Analysis
Once the results have been analyzed and evaluated, you will have all the information you need to streamline or improve your processes.
Basic Service Catalog
With the Service Catalog Basic package, you can launch your own customized service portal in Matrix42—quickly implemented and with the 30 most important services available for booking right away.
Ticket Management
Following the setup process we guide you through, you will receive a fully functional ticketing system customized specifically for your business.
Empirum Product Hardening
With the Empirum Product Hardening Package, you can enhance the security of your client management and reduce the workload on your IT team—all at a fixed price and implemented ready to use.
Patrick Hauer
Our Head of Service Management will be happy to answer your questions.