Nexthink
IT Analytics with Nexthink
Imagine if your IT department could focus entirely on driving your organization forward without being constantly held back by day-to-day operational challenges. How would that transform your business? How could it fuel your growth and strengthen your competitive edge?
While IT departments are constantly grappling with a shortage of skilled personnel and the complexity of various tools, the question arises: How can these challenges be overcome while still ensuring smooth IT operations?The answer: With IT Analytics Service and Nexthink by Consulting4IT.
Analytics Solves IT Problems
We have been an official Nexthink partner since the product’s launch in 2013. We were the first company to receive Platinum Partner status, which recognizes us as the most successful partner in Germany and Europe.
How We Solve Your IT Problems with IT Analytics and DEXOps
Our service offers you an innovative solution that goes far beyond traditional IT support. Among other things, we ensure that your IT environment is not only managed reactively but also proactively protected against potential problems. With our customized package offerings, we act as a reliable partner on your journey toward service excellence, a positive end-user experience (DEX), and well-functioning IT processes—so you can focus on the IT projects that truly matter.
Optimized Issue Management for an Improved User Experience
Creating transparency through data analysis of users' IT systems. That is our approach in the areas of IT Analytics and DEXOps (Digital Employee Experience Operations). The goal: the proactive detection, analysis, and automated resolution of IT issues to optimize IT services and the user experience.
For years, IT complexity has been steadily increasing. For businesses in particular, it poses an enormous challenge to maintain an overview of IT infrastructure, IT services, and end devices, as well as the associated risks. The consequences can include operational disruptions, dissatisfied employees, and negative customer experiences. Overall, this can lead to high costs and, consequently, unforeseeable consequences for the company’s success.
With the help of ourDEXOps serviceand the Nexthink software solution, we help you set the right course. Our IT analytics services provide IT teams with a comprehensive overview of the digital workplaces within their organization. Leveraging Nexthink’s extensive capabilities, this approach enables you to professionalize IT problem management, optimize IT processes, and ultimately maximize user satisfaction.
From needs analysis and implementation of the Nexthink application to ongoing DEXOps initiatives aimed at improving the user experience—we support you throughout the entire project and beyond. Working with you, we ensure that potential issues are proactively identified, analyzed, and translated into automated resolution processes using Nexthink—all before they become actual IT problems. You’ll gain the necessary technical and procedural expertise in Nexthink through tailored training at our in-houseAcademy—the only Nexthink Academy in the German-speaking world.
Well-known customers rely on our service
The core concept of our DEXOps service
By ensuring maximum transparency with Nexthink, we proactively identify potential issues and vulnerabilities in our clients’ IT environments on an ongoing basis, thereby preventing potential disruptions before they occur. Existing IT disruptions and problems can also be fully identified, analyzed, and resolved in this way. Using real-time data analysis, comprehensive dashboards, and automated solutions, Nexthink enables our consultants to continuously monitor your IT environment. This allows us to identify risk factors in a timely manner and, in consultation with you, take measures to resolve and prevent them. Our service is standardized so that we can offer it in the form of predefined packages.
The result:complete transparency into your IT environment and all endpoints, minimization of IT issues, efficient processes, cost reduction, and satisfied end users.
Benefits of our Nexthink-based DEXOps service:
- Significantly increased visibility into unidentified or unreported issues, enabling the IT department to take proactive steps to improve performance and the user experience
- Improving IT services and communication between users and the IT department
- Optimizing user satisfaction through seamless IT operations
- Resolving IT issues through real-time analytics, self-service tools, and automation powered by the Nexthink solution
- Reducing costs associated with providing services and supporting the end-user's computer environment
- Improving business productivity by minimizing downtime and wait times for end users
An employee-focused data platform
Our services are based on the Nexthink software solution, which enables the systematic and automated detection, analysis, and resolution of operational issues. Nexthink’s features combine real-time analysis of all endpoints with end-user feedback to significantly reduce the impact of IT issues on the business.
The unique analytical capabilities and visualizations provide new insights and ensure that IT departments can work more proactively, reduce costs, and ultimately improve end-user productivity.
- Real-time alerts:Immediate, prioritized information about incidents
- Diagnosis and Analysis:Identification of problems, scope of the problem, context, and impact, including AI-powered pattern recognition
- Automation and Troubleshooting:Maximizing the Speed of Troubleshooting Through Automation in Complex IT Environments
Unique in the German-speaking world – our Nexthink Academy
As simple as the basic concept behind our offering is, the underlying Nexthink software is highly complex. With its countless data analysis options, comprehensive dashboards, and various possibilities for automating solutions, it requires a deep technical understanding. To empower our customers in this regard, we offer professional training led by our top consultants in addition to our services, such as the DEXOps Service. Furthermore, our Academy provides opportunities for personal interaction with other users and decision-makers.
Fun fact: Our in-house Academy is the only institution in the German-speaking world that offers Nexthink training. This makes it a unique opportunity to acquire the technical and procedural knowledge needed to fully unlock the solution’s potential.
Our Nexthink training offerings can be divided into two main categories: the introductory Nexthink training course, “Nexthink Foundation,”andthe advanced training program for experienced Nexthink users, “Nexthink Expert Series.”
Marvin Münch
If you have any questions about IT analytics, our expert and department head is here to help.