Major Update

All-inclusive package at a fixed price

You are already using the Matrix42 Enterprise Service Management System. To continue using it and gain access to the latest features, you need to perform a comprehensive update across several release versions to the current version. However, you want to ensure that not only is the latest update installed correctly, but also that all relevant data is backed up beforehand.

Your request: Installation of the major update by experts, including a comprehensive backup of relevant data.

Screenshot of the Matrix42 Setup Wizard during a system update. At the bottom, you can see the progress of the update, indicated by a green bar.
Screenshot of the Matrix42 Setup Wizard during a system update. In this window, you can configure various settings for the system consistency check.

Our part

With years of experience, our experts have truly earned their Matrix42 certifications. They are always up to date on the Matrix42 product portfolio and are highly skilled in installing and implementing any updates.

Offer

Our experts will handle the entire process for you, including a preliminary check of system requirements, a system backup, and the installation of the update. This prevents installation errors and data loss. You’ll receive the latest system version, ensuring you can continue to operate smoothly and take advantage of the extensive new features.

  • The system requirements specified by Matrix42 are met – these will be communicated in advance
  • Availability of the installation files
  • License certificates
  • Existing access to application and database servers
  • A dedicated contact person / administrator on your side
  • Checking system requirements
  • Backup of the system environment
  • Updating a Matrix42 Enterprise Service Management System to the latest version (e.g., from version 10.0 to 11.0)
  • System check and documentation of the update
  • Export of relevant system, usage, and configuration data
  • Provision of data to identify opportunities for optimization and further development
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  • No review or adjustment of Customizing
  • No data transfer from other systems

Result

Once the update has been installed and completed, your Matrix42 Enterprise Service Management System will be up to date, and you will be able to take full advantage of all applications, features, and new functionalities.

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Photo by Patrick Hauer, Authorized Signatory and Head of Service Management at Consulting4IT.

Patrick Hauer

Our Head of Service Management will be happy to answer your questions.

Schedule an appointment now