F4SD®
The all-in-one tool for your service desk
With F4SD, first-level support gains an effective, officially ITIL-certified tool that consolidates all the information needed for troubleshooting and ticket processing. The intuitive dashboard with a traffic-light system displays the causes of issues at a glance and also offers concrete solutions with a single click. Additionally, documentation is automated. Additional benefits: Maximum standardization in the service desk and optimized IT security through the reduction of administrative privileges based on the least-privilege principle.
Motivated IT support staff, satisfied users, and well-functioning IT processes.
Find out now how much your service desk can save you—with our F4SD Value Calculator! It’s free and easy. Where can you save time, and how much? Time you can use for the truly exciting IT projects.
Officially ITIL-certified
F4SD is the first “Service Desk Enablement & Digital Employee Experience Platform” from PeopleCert to be certified for the incident process—as part of the world’s only ITIL certification program for software providers (ATV). This certification confirms that F4SD meets the highest standards in IT service management and integrates seamlessly with existing ITSM platforms, such as Matrix42.
Satisfied customers
F4SD - All the benefits at a glance
Standardization and the principle of least privilege
All the relevant information at a glance
Automated documentation
Context-based solutions at the touch of a button
Standardization and the principle of least privilege
Thanks to standardized and partially automated processes, helpdesk operations can be maintained at a consistently high level. In addition, administrative privileges can be reduced in accordance with the principle of least privilege, thereby enhancing IT security. Finally, F4SD handles the collection of relevant client information and performs actions in the background—automatically, consistently, and error-free.
All the relevant information at a glance
The intuitive dashboard with a traffic-light system provides a comprehensive overview of incidents. It not only displays the causes of issues but also offers direct solutions for common incidents—known as Quick Actions.
Automated documentation
F4SD generates documentation automatically as incidents are being handled. Thanks to this automation, service desk staff are finally freed from this tedious task and can focus on their core responsibility—namely, resolving the issue at hand.
Context-based solutions at the touch of a button
The system comes preloaded with numerous context-based Quick Actions. If needed, new Quick Actions can be developed at any time to meet specific requirements. This not only enables quick resolution of recurring issues but also reduces ticket ping-pong and improves dispatching—for example, through the "Collect Log Files" Quick Action, which allows relevant information to be sent directly to the appropriate department.
More information about F4SD
Learn more about the features, technical capabilities, and added value of F4SD.
Thanks to our standardized onboarding process, F4SD is up and running in just a few weeks.
F4SD offers integrations with Matrix42, Microsoft Intune, Microsoft Teams, TAPI, and Nexthink.
The all-inclusive plan for everything related to F4SD: Submit an unlimited number of requests at any time for Quick Actions, Custom Measures, threshold adjustments, or other content modifications.
Why F4SD – The Story in a Video
Carlos Kohl
Our Head of Product Management is happy to answer any questions you may have about F4SD.