DEXOps Service
Fixed-price - Consulting4IT DEXOps Service
Comprehensive real-time analyses and evaluations to improve end-user productivity—that was the key reason why you chose a DEX solution. You remain convinced of this approach. However, you lack the time and specialized personnel to make the most of the software’s capabilities. Consequently, utilization rates remain relatively low, and the desired goal of proactive problem resolution is not being achieved.
Your goal: to have us fully handle regular data analysis, provide ongoing monitoring, and offer proactive recommendations so that we can work together to find a solution when needed. This will free up your IT team and eliminate the need for additional expenses related to staffing or training. Instead, your IT department should be able to rely fully on an expert who handles data analysis exclusively, while the department can focus on other issues and projects—ideally at a fixed price.
Our part
Our team of experienced DEXOps consultants provides a "full-service" approach, handling the day-to-day monitoring and active use of the solution and providing your business units with the necessary input.
This way, you can take action instead of just reacting—and proactively prevent problems before a flood of trouble tickets overwhelms your service desk.
Offer
We handle the daily monitoring, evaluation, and analysis, and prepare all the necessary information for you. In addition, we handle your requests and, as needed, develop and create the required reports or dashboards for you.
Your benefit: You receive a comprehensive DEXOps service at a fixed price. We also guarantee quick response times and highly efficient collaboration.
Requirements
- Completed Nexthink or ControlUp Cloud installation
- Valid subscription to the cloud platform
- Provision of a central point of contact (Analytics Broker)
Solutions at a Glance
- Daily monitoring of your infrastructure for anomalies (quality of the deployment of your defined business applications and standard content, joint development of use cases, identification of previously unreported issues)
- Acceptance of all inquiries pre-qualified by you for processing by our DEXOps team
- Active handover of findings requiring further analysis and recommendations for action
- Regular feedback sessions to improve performance
- Weekly documentation of cases handled
- Regular review meetings (assessing progress and goal achievement, collecting and adjusting KPIs, planning next steps)
- Proactive alerts when global issues are detected in the DEXOps Service Customer Pool
Out of Scope
- Onboarding new cloud environments
- On-site assignments
- Consulting4IT Academy Training Courses
Hours of Operation
- Monday–Friday, 9:00 a.m.–5:00 p.m., except on public holidays in Baden-Württemberg
Result
The analyses and resulting recommendations from our DEXOps experts will relieve the burden on your IT team and provide significant support. Problems can be identified early and addressed proactively, which dramatically increases the effectiveness and efficiency of your IT operations. With our full-service package, you no longer have to worry about time-consuming analyses and can free up time and resources for other projects—all without having to forego the benefits of the DEX solution. On the contrary: this package enables you to maximize utilization and implement proactive problem management.
WHAT OUR CUSTOMERS SAY
Learn more about the challenges and real-world use cases our customers face.
Frequently asked questions and answers about the DEXOps service.
Matthias Hellwig
Our expert is here to answer your questions about the DEXOps service.