Lean Service Management
The three-day “Lean Service Management” workshop provides participants with theoretical and practical knowledge for implementing or optimizing an efficient service management system in their organization. A particular focus is placed on developing a customer-centric service management strategy. In addition to focusing on the USM method, the course is based on numerous practice-oriented sessions. The training provides an interactive introduction to the fundamentals of service management. During the three-day workshop, tools, resources, and areas of application are presented and practiced in real-world scenarios.
The main focus of this exclusive course is on teaching the fundamental principles and guidelines for efficient service management, integrating the USM method, and covering practical implementation and case studies. In particular, the USM method, which is taught as a universal service management tool, is an integral part of the course. In addition to theoretical fundamentals, the training places great emphasis on practical exercises and interactive sessions. The course includes numerous workshops, group discussions, as well as individual feedback and guidance for specific requirements and projects.
The workshop is divided into specific stages, much like an itinerary:
- Assessment of the current situation and definition of objectives
- Creation of a structured service catalog
- Team building
- Implementation of a Service Management System
- Consideration of the human factor
The goal of the course is to develop an efficient and customer-focused service management strategy, to provide a deep understanding of the subject, and to offer a general introduction to the fundamentals and methodology of USM. The workshop promotes long-term skills and continuous improvement processes and is designed to enable participants to successfully implement lean and efficient service management within their organizations.
Target audience
IT managers, service providers, IT professionals, business leaders, team leaders, and service team members who are interested in implementing an effective and customer-focused service management system.
Requirements
No prior knowledge is required for this training. However, the training will take place exclusively as an in-person session in Waldbronn.
Brief Agenda
- Laying the groundwork
- How to get started
- What needs to be prepared
- Process integration into the tool
- The human factor?
- Process-Tool-Human Integration
- Development of Practices and Processes
- Manage tool requirements
- Mobilize the team and ensure sustainability
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