Basic On-Premises Installation

All-inclusive package at a fixed price

Your company has grown steadily, and so have the challenges in IT. Today, IT is no longer just about setting up printers; it must now support a wide range of services across the entire organization. Whether it’s asset or license management, data backup, incident or problem management—none of this can be organized on an ad-hoc basis anymore. Accordingly, you’ve already chosen the Matrix42 Enterprise Service Management Suite, which provides you with an out-of-the-box solution—a solid and effective foundation for your IT department.

Your request: Professional installation and internal integration with the necessary servers and systems, as well as training for your administrators.

Screenshot from the Matrix42 Self Service Portal. The home page displays a search bar, announcements, and products from the catalog, as well as activities and tickets.

Our part

Our Matrix42-certified experts know what matters and, drawing on their years of best-practice experience, guarantee the success of your Enterprise Service Management project—so your IT team finally gets the tools it needs to do its job.

  • System requirements as specified by Matrix42 are met – these will be communicated in advance
  • Availability of the installation files
  • Availability of license certificates
  • Existing access to application and database servers
  • A dedicated contact person / administrator on your side
  • Basic Installation of the Matrix42 Enterprise Service Management Suite
  • Documentation of the installation and connections
  • Ready-to-use system
  • Training for Your Administrators
  • Checking system requirements
  • Installation of the latest version of the Matrix42 Enterprise Service Management System
  • Active Directory integration for system login
  • Connecting an SMTP server for sending emails
  • Creating an emergency account
  • System check and installation documentation
  • System Training for Administrators
  • Content creation
  • Integration of additional connectors or data providers
  • Setting up backup scenarios

Result

Once our experts have installed the Matrix42 Enterprise Service Management System, it will be fully operational—including all integrations with Active Directory and SMTP servers—and ready for immediate use. The entire installation process is properly documented. Your administrators have received appropriate training and are therefore able to use and manage the system. Your company benefits from professional IT management that can be supplemented and further expanded as needed in the future.

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Photo by Patrick Hauer, Authorized Signatory and Head of Service Management at Consulting4IT.

Patrick Hauer

Our Head of Service Management will be happy to answer your questions.

Schedule an appointment now