We turn customers into heroes

Your specialist in ITSM and IT analytics

For us, one thing is clear: IT is a critical success factor for businesses—both today and in the future. As an IT service provider with over 20 years of experience in ITSM, client management, and IT analytics, we help companies future-proof their IT services and significantly improve their processes. Whether it’s the digital employee experience, efficient support structures, or smart process automation: We take a holistic approach to IT—always with the goal of turning challenges into solutions and turning users into true fans.

What sets us apart from traditional IT service providers? We don’t take a one-size-fits-all approach! Instead of offering a multitude of individual technical solutions, we focus on specialized providers such as Matrix42, Nexthink, and ControlUp, and combine their solutions with highly standardized and proven services—developed based on real-world project experience and daily interaction with our customers. 

As the developers of our own solution, F4SD, we also demonstrate what is possible when a deep understanding of processes meets genuine customer focus: With our multitool, we provide support teams with exactly what they need—an overview, options for action, and automated support in the event of a disruption. 

Our goal: To turn our customers into heroes—empowered, successful, and future-proof.

The Matrix42 logo.
The Nexthink company logo.
ControlUp logo
Logo of the Consulting4IT software product F4SD, which stands for First Aid Service Desk

F4SD

With F4SD, IT support gains an effective tool that consolidates all relevant information for ticket processing, enabling them to take immediate action.

Matrix42

For over 10 years, Consulting4IT—as a Matrix42 partner with the highest partner status—has been supporting more than 400 customers. The consulting team, which consists of over 40 members, is fully certified by Matrix42. 

Nexthink

As Nexthink’s most successful Platinum Partner in Europe, Consulting4IT has received numerous awards for its client analytics projects.

C4IT Add-ons

As a systems integrator, we have successfully completed numerous projects and met a wide range of customer requirements. We incorporate the expertise we have gained through these experiences into our add-ons.

References

Read what our customers have to say about our joint projects. This will give you insight into our project work and also help you learn more about the application scenarios and benefits of each solution.

Academy

At our Academy, we offer a comprehensive range of training courses on Matrix42, Nexthink, F4SD, and ITIL. With more than 20 different formats to choose from, you’re sure to find the right one for you.

WHAT OUR CUSTOMERS SAY

The DEXOps Service comes with a lot of additional features—which is a huge help to us in running the Nexthink solution.
Thomas Liss
Senior IT Infrastructure Manager
Union Investment
Nexthink is always a lifesaver when I'm dealing with the unknown. For example, when a problem occurs for some users but not for others.
Stephan Schmid
Head of Workplace Platform
BSH Home Appliances, Inc.
This end-to-end transparency has also helped reduce operating costs. A maintenance contract for software that is no longer in use can be identified and canceled—this may sound obvious in theory, but every IT manager knows the difference between theory and practice.
Vladimir Steimer
Head of IT Operations
BGV Insurance Company
We particularly appreciated the holistic approach. In addition to a comprehensive service management solution, Matrix42 stood out for its seamlessly integrated software distribution.
Klaus Thomas
Technical Director
City of Baden-Baden
The rollout of Matrix42—in collaboration with Consulting4IT—went incredibly smoothly from the very start; it was a complete success for the company, and I have never regretted my decision.
Michael Schonhardt
Head of IT
RENA Technologies
We have been able to significantly professionalize our operations. Together with HAMBURG WASSER, we have developed a highly effective emergency response plan: A control center staffed 24/7 receives fault reports by phone and can immediately access the system’s master data via the self-service portal to log the faults.
Christian Pfister
Team Leader, Plant Operations
Hamburg Energy
The service is fast and reliable. Our Consulting4IT contact person also feels like part of our own team.
Patrik Föhrenbach
Head of the Client Systems Department
Endress+Hauser InfoServe GmbH & Co. KG.
For over 20 years

We turn customers into heroes.

Whether it's IT service management, IT analytics, or custom-built solutions—we'll show you how to become an IT hero with our solutions.

Schedule an appointment now