Successful appearance at the 2023 Hannover Messe

Carlos Kohl, Head of Product Management, is demonstrating the F4SD product to a prospective customer on a screen.

With our presence at the 2023 Hannover Messe, we succeeded in significantly expanding the market presence of our service desk application “F4SD.” The software generated interest not only among industry professionals but also among the press on site. From April 17–21, 2023, we were at the Hannover […] with our own products and the applications of our partners Matrix42, Varonis, and Nexthink.

How to Make Your Service Desk Project a Success

A close-up showing the hands and arms of three people. A woman is holding a sheet of paper labeled "Business Plan 2021" with statistical charts on it. A man has his fingers spread across another printout on the table, a pen between his fingers; next to it lies a tray, photographed at such an angle that the screen is visible only as a reflective, black surface. In the background, a third person can be seen leaning on the table with a hand and an elbow.

In service desk projects, support staff often feel haunted by a recurring nightmare. Yet another new service desk software? Yet another round of restructuring and retraining? After all, the new tool is supposed to make everything better and deliver stellar results. So why all the grumbling, the frustration, and—above all—the lack of success when rolling out the highly acclaimed […]