Transparency, IT efficiency, and optimization of the user experience—these are TDK Electronics’ goals for its internal IT services. In this interview, Martin Voskors, Head of Corporate IT Services, explains how Nexthink works for TDK Electronics in combination with Consulting4IT’s service offerings
Two factors made this topic particularly interesting to us: We wanted to improve transparency regarding our users’ IT issues and, in doing so, optimize our oversight of IT services and their performance. We place a high priority on answering our users’ questions quickly and resolving issues efficiently. To do this, we need a comprehensive data collection system as a foundation, along with the resources to analyze that data. This allows us to make valid assessments and better evaluate our users’ subjective perceptions.
We use Consulting4IT’s Managed DEXOps Service. This provides us with the resources for data analysis and domain-specific expertise. We expect a proactive and regular exchange of findings and corresponding recommendations for action.
Beyond daily analysis, we want to use Nexthink’s database to analyze individual cases in detail. So, when an IT problem arises, we want to work with Nexthink and Consulting4IT’s service support to quickly and clearly identify the cause so we can take prompt corrective action.
We expect that by monitoring our services on a daily basis, we will improve our IT service delivery and, as a result, the user experience. By leveraging data analysis and evaluation, we also aim to resolve IT issues more efficiently, thereby enabling us to allocate our resources in a targeted and proactive manner.
The key factor for us was Consulting4IT’s Managed DEXOps Service, which is not offered by any other Nexthink partner. Without this service, the tool would not be of interest to us, as we are unable to perform the necessary analysis ourselves. Combined with this service, the overall package is a practical solution for us.
About TDK Electronics
TDK Electronics is a global company that develops, manufactures, and markets electronic components and systems under various product brands. Focusing on high-growth markets in the automotive, industrial, consumer electronics, and information and telecommunications technology sectors, the company employs approximately 23,200 people at around 20 locations worldwide. In addition to manufacturing standard products, the company places particular emphasis on developing customized solutions tailored to customer needs. In fiscal year 2023, TDK Electronics generated revenue of approximately EUR 2.0 billion.