Transparency, IT efficiency, and optimization of the user experience—these are TDK Electronics’ goals for its internal IT services. In this interview, Martin Voskors, Head of Corporate IT Services, explains how Nexthink works for TDK Electronics in combination with Consulting4IT’s service offerings.
Two factors made this topic interesting to us: We wanted to improve transparency regarding our users’ IT issues and, in doing so, optimize our control over our IT services and their performance. We place a high priority on answering our users’ questions quickly and resolving issues efficiently. To do this, we need a comprehensive data collection system as a foundation, along with the resources to analyze that data. This allows us to draw valid conclusions and better assess our users’ subjective perceptions.
We use Consulting4IT’s Managed DEXOps Service. This provides us with the resources for data analysis and domain-specific expertise. We expect a proactive and regular exchange of findings and corresponding recommendations for action.
Beyond daily analysis, we want to use Nexthink’s database to analyze individual cases in detail. So when an IT problem arises, we want to work with Nexthink and Consulting4IT’s service support to quickly and clearly identify the cause so we can take prompt corrective action.
We expect that daily monitoring of our services will improve our IT service delivery and, consequently, the user experience. By supporting the analysis and evaluation of data, we also aim to achieve greater efficiency in resolving IT issues and thus utilize our resources in a targeted and proactive manner.
The key factor for us was Consulting4IT’s Managed DEXOps Service, which no other Nexthink partner offers. Without this service, the tool wouldn’t be of interest to us, since we don’t have the analytical capabilities to perform the necessary analysis ourselves. Combined with this service, the overall package is a practical solution for us.
About TDK Electronics
TDK Electronics is a global company that develops, manufactures, and distributes electronic components and systems under various product brands. Focusing on demanding growth markets in the automotive, industrial, consumer electronics, and information and telecommunications technology sectors, the company employs approximately 23,200 people at about 20 locations worldwide. In addition to manufacturing standard products, the company places particular emphasis on developing customized solutions to meet customer needs. In fiscal year 2023, TDK Electronics generated revenue of approximately 2.0 billion EUR.