DEXOps Service
Fixed-price - Consulting4IT DEXOps Service
Comprehensive real-time analyses and evaluations to improve end-user productivity—that was the key reason you chose Nexthink’s solution. You remain convinced of this approach. However, you lack the time and specialized personnel to make the most of the software’s capabilities. Consequently, utilization rates are relatively low, and the desired goal of proactive problem resolution is not being achieved.
Your goal: to have regular data analysis, continuous monitoring, and proactive recommendations fully managed by us, so that we can work together to find a solution when needed. This will relieve your IT department and eliminate the need for additional expenses related to staffing or training. Instead, your IT department should be able to rely fully on an expert who handles data analysis and Nexthink exclusively, while the department can focus on other issues and projects—ideally at a fixed price.
Our part
Our team of experienced analytics consultants provides a "full-service" approach, handling the day-to-day monitoring and active use of the solution and providing your business units with the necessary insights.
This way, you can take action instead of just reacting—and proactively prevent problems before a flood of trouble tickets overwhelms your service desk.
Offer
We handle the daily monitoring, evaluation, and analysis, and prepare all the necessary information for you. In addition, we handle your inquiries regarding Nexthink and, as needed, develop and create the necessary investigations or dashboards for you.
Your benefit: You receive a comprehensive DEXOps service at a fixed price. We also guarantee quick response times and highly efficient collaboration.
Requirements
- Nexthink Cloud installation complete
- Valid subscription to the Nexthink Cloud Platform
- Provision of a central point of contact (Analytics Broker)
Solutions at a Glance
- Daily monitoring of your infrastructure for anomalies (quality of the deployment of your defined business applications and standard content, joint development of use cases, identification of previously unreported issues)
- Acceptance of all inquiries pre-qualified by you for processing by our Analytics Team
- Active handover of findings requiring further analysis and recommendations for action
- Regular feedback sessions to improve performance
- Weekly documentation of cases handled
- Regular review meetings (assessing progress and goal achievement, collecting and adjusting KPIs, planning next steps)
- Proactive alerts when global issues are detected in the DEXOps Service Customer Pool
Out of Scope
- Onboarding new cloud environments
- On-site assignments
- Consulting4IT Academy Training Courses
Hours of Operation
- Monday–Friday, 9:00 a.m.–5:00 p.m., except on public holidays in Baden-Württemberg
Result
The analyses and resulting recommendations from our Nexthink experts will take the pressure off your IT team and provide them with significant support. Problems can be identified early on and addressed proactively, which dramatically increases the effectiveness and efficiency of your IT operations. With our full-service Nexthink package, you no longer have to worry about time-consuming analyses, freeing up time and resources for other projects. And you can do so without having to forego the benefits of the Nexthink solution. On the contrary: this package enables you to maximize utilization and implement proactive problem management.
WHAT OUR CUSTOMERS SAY
Learn more about the challenges and real-world use cases our customers face.
Frequently asked questions and answers about the DEXOps service.
Matthias Hellwig
Our expert is here to answer your questions about the DEXOps service.