We recently celebrated a true first: our first F4SD Community Day! The primary goal of this exclusive event was to create a platform for exchange among our F4SD customers. In addition to providing ample opportunities for networking, the event also offered a unique chance to actively participate in the further development of our product.
The evening before, customers and colleagues gathered for an action-packed go-kart race—complete with a delicious steak dinner at the kart track’s restaurant and a subsequent awards ceremony. Afterward, the group headed to the hotel bar at the Motel One in Karlsruhe, where we had accommodated our customers. In a specially reserved area of the bar, they were able to relax and wind down the evening with a signature F4SD cocktail. It wasn’t just the overall setting of the evening event itself, but also the many details that impressed our customers even before the actual Community Day: from custom-printed T-shirts for all event participants, to welcome cards in the hotel amenities, to high-quality giveaways and a specially created cocktail—with this event, we have definitely set new standards.
F4SD: A community that helps shape the future
In addition to making it fun, our top priority was to make Community Day as interactive and customer-focused as possible. Accordingly, our Head of Product Management, Carlos Kohl, deliberately kept the presentation of the latest F4SD features short and to the point. The planned roadmap for 2025, on the other hand, was opened up for discussion. Using additional interactive formats, such as an F4SD sentiment barometer and extensive group work, we gathered honest feedback: What is going well? Where is there room for improvement? What features do our customers want?
The event was rounded out by the introduction of the newF4SD Accelerate Service—a flat-rate model that offers our F4SD customers continuous updates, new Quick Actions, customizations, and product-related consulting, among other benefits. Speakers included our CEO, Mirko Oesterhaus; the team leads of our Analytics and Service Management teams; and the key figures behind product development. However, the focus was primarily on our customers’ feedback—and thus on valuable input for tailored and customer-oriented improvements to the product.
Excellent feedback and a glimpse into the future
The response to the event was not only overwhelmingly positive but also reflected genuine enthusiasm: All participants confirmed that their expectations had been exceeded! They particularly appreciated the opportunity to actively contribute to the further development of F4SD and to network with other users. The combination of practical content, interactive elements, and relaxed networking was universally praised.
An event like this is just begging to be repeated—and that’s exactly what we plan to do! Going forward, the F4SD Community Day will take place on a regular basis and continue to grow, with the aim of further strengthening the close collaboration between our customers and our product team. We’d like to thank all the participants—for their openness, their valuable feedback, and their great team spirit! We’re already looking forward to the next community event!
