Process Maturity Analysis

All-inclusive package at a fixed price

Given the extensive IT processes in your company, you have already chosen the Matrix42 Enterprise Service Management Suite and have been using it for some time. Processes and workflows have already been defined and established accordingly. However, successfully and permanently establishing the suite in your company requires additional factors, such as the general willingness of all employees to use the platform, as well as sufficient data quality in the areas of master data and asset data.

Your request: A comprehensive review of all processes, data quality, potential areas for improvement, and employee engagement, with the aim of identifying and implementing potential improvements.

Screenshot of an analysis. At the top, you can see blue tabs labeled with different months. Various charts, tables, and figures are displayed.
Screenshot of an analysis. In the center is a map of Europe with dots on it, surrounded by many boxes containing numbers and pie charts.

Our part

Our Matrix42-certified experts know exactly where to start to help you get the most out of your Matrix42 Enterprise Service Management solution. With their years of experience in best practices, they have the necessary insight to accurately assess your processes and provide tailored recommendations for improvement.

  • Matrix42 Enterprise Service Management System is in place, including content (the system is already in use)
  • A dedicated contact person / administrator on your side
  • Existing access to application and database servers
  • Approval to export relevant data
  • Detailed analysis of the existing process structure
  • Identifying weaknesses and areas for improvement
  • A management-oriented analysis in the form of a results report with recommendations for action
  • Export relevant data from the following areas:
    • Master data
    • Assets
    • Service Desk
    • Service Catalog
  • Joint goal-setting meeting to define the focus and scope
  • Data processing and analysis, including documentation in accordance with best practices
  • Presentation of results, including recommendations for action and a cost estimate
  • Specific plan for change
  • Implementing changes and adjustments
  • Resolution of the identified issues
  • Contracts & Licenses

Result

Once the results have been analyzed and evaluated, you will have all the information you need to consolidate or improve your processes. You will have a complete overview of your system’s current status and level of utilization, and you will know where to focus your efforts to fully leverage your solution’s potential. You will also be familiar with reporting options that will help you maintain this overview in the future. Following our maturity analysis, you will also generally have a deeper and more comprehensive understanding of the processes in your IT environment.

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Photo by Patrick Hauer, Authorized Signatory and Head of Service Management at Consulting4IT.

Patrick Hauer

Our Head of Service Management will be happy to answer your questions.

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