Matrix42 Service Catalog goes with empirum
The one-day training session “Matrix42 Service Catalog goes Empirum” demonstrates how service management and client management can be intelligently integrated. Participants will learn how to manage Empirum directly from within the Service Catalog and how to automate recurring processes.
The focus is on the technical prerequisites, setting up the API interface, and creating initial workflows with PowerShell. Hands-on exercises ensure that participants can immediately apply what they’ve learned and implement it in their own environments.
The close integration of Service Catalog and Empirum makes it possible to streamline client management processes significantly. Recurring tasks can be automated, manual work reduced, and service management workflows simplified.
This training is specifically designed for companies that want to make their service processes more efficient and reduce the manual effort involved in client management.
The training lasts one day and is conducted in a workshop format. Participants work on real-world use cases and gain direct insight into the integration of Service Catalog and Empirum.
Target audience
This training is intended for IT administrators and help desk staff.
Requirements
- Knowledge of the Service Catalog
- Basic knowledge of PowerShell or completion of our Empirum PowerShell training course
- Participation in the Empirum I training course at the Academy
Brief Agenda
- Preparations at Empirum
- Setting Up the API Interface
- Preparations in the Service Catalog
- Overview of Master Data
- Overview of PowerShell Commands in the SDK
- Creating Workflows with PowerShell
- Getting Started: Controlling Empirum from ESM
- Practical exercises
- Fine-tuning
- Open Discussion
What our participants say
