Secure direct connection, AI-powered analysis, and comprehensive documentation

The new Remote Desktop feature in F4SD offers a range of benefits for F4SD customers. For instance, help desk staff can now quickly and directly establish a secure remote connection to the affected client in the event of a malfunction and gain a clear understanding of the situation—a decisive advantage, as many users have difficulty describing issues in detail. The connection is established via the existing F4SD agent and utilizes established authentication and encryption mechanisms, ensuring the highest possible security while maintaining maximum ease of use. Furthermore, the remote access feature is particularly notable for its simple and exceptionally fast connection setup. Support staff can thus save several minutes in some cases—time that is often required with other methods to establish a connection between the help desk and the user.

Another unique selling point is the integrated AI-powered on-screen analysis, which sets this new feature apart from traditional remote desktop applications. During a remote session, a help desk agent can highlight relevant areas or error messages and have these sections analyzed automatically and contextually by the integrated AI module. The result is a clear assessment of the cause of the issue, along with recommendations for appropriate quick actions to resolve it quickly—an intelligent integration of existing and new features in F4SD.

“The demands on IT support are constantly increasing. At the same time, the process should be as straightforward as possible for the user,” says Carlos Kohl, Head of Product Management at Consulting4IT. “With the new remote desktop feature and AI integration in F4SD, we’re providing a tool that eases the burden on both sides—the help desk and the user—and ensures greater speed, transparency, and security in support.”

Another feature that help desk staff are likely to appreciate is that all steps and content from the session are automatically documented and can be seamlessly transferred to existing ITSM systems. This eliminates the need for time-consuming manual documentation, further reducing the workload and saving valuable time in IT support. The resulting knowledge base can also be useful for future support cases.

A tool with strategic impact

The new module not only reduces the time required to handle support cases. It also eliminates the need for external remote maintenance tools, as the feature runs entirely on the existing F4SD infrastructure. As a result, companies benefit from lower licensing and administrative costs, a consolidated tool landscape, and greater control over security-related processes.

In addition, the new remote function meets the highest standards for data protection and compliance. The automatic documentation of every session ensures traceability and audit readiness—without any additional effort. The generated content can also be used as a knowledge base and opens up opportunities for use in future automation or AI projects.

“We’re not developing F4SD in a vacuum, but rather in response to real needs,” explains Mirko Oesterhaus, CEO of Consulting4IT. “We asked our customers and incorporated their requirements directly into F4SD. The AI-powered remote feature is therefore not just a gimmick, but represents real added value—indeed, a milestone—for us and our customers.”

F4SD and AI – Live at it-sa 2025

The new feature will be unveiled to the public for the first time at it-sa 2025 in Nuremberg. Visitors can find Consulting4IT in Hall 7A at Booth 312. There, they can see the new remote desktop feature in action and discuss it with the product team.

About F4SD:

F4SD is a versatile multitool for process automation and documentation designed for first-level support: An intuitive dashboard with a traffic-light system consolidates all relevant information for troubleshooting at a glance and offers immediately actionable solutions through a comprehensive and customizable set of quick actions. Automatic documentation also eliminates the need for tedious manual updates, ensuring accurate and complete ticket information. Thanks to the high degree of standardization and the application’s ease of use, service quality also improves, which not only frees up more time for IT support but also measurably increases user satisfaction. Every new functionality module—such as the newly introduced remote component with AI analysis—expands F4SD into a true support hub that provides lasting relief for IT teams.

About Consulting4IT:

Since 2003, Consulting4IT GmbH has been providing consulting services and comprehensive solutions in the areas of service management and client analytics to small and medium-sized businesses as well as large corporations. In addition to its own products, the company focuses on the vendors Matrix42 and Nexthink, with whom it holds the highest possible partner status. With its first in-house development, “F4SD,” the company has also entered the software development market since 2022. Consulting4IT employs approximately 130 people across its three locations in Waldbronn near Karlsruhe, Hamburg, and Bad Camberg. All consultants, as well as support and sales staff, are fully certified in the company’s in-house developments and partner products. In addition to license sales, consulting, and implementation, Consulting4IT offers its customers a comprehensive, worry-free package: a dedicated support hotline, an academy featuring over 20 training formats with 3 hybrid training rooms and approximately 500 training participants annually, as well as the development of feature-enhancing custom packs and add-ons for Matrix42. For more information, visit www.consulting4it.de.