Strategic Expansion of the DEXOps Service

With the integration of ControlUp, Consulting4IT is strengthening the operational component of its DEXOps service—a fixed-price service offering that includes regular data analysis, the targeted identification of problems and their root causes in IT environments, and proactive recommendations for action. While Nexthink, as a long-standing partner, successfully covers primarily the strategic analysis of user experiences, IT transparency, and process optimization, ControlUp brings additional value for real-time operational monitoring, troubleshooting, and performance management in virtualized or hybrid desktop infrastructures. Among other things, the platform enables AI-powered monitoring of endpoint, network, and application performance and provides an immediate overview of critical system areas via flexible dashboards.

The solution’s performance was most recently highlighted by its recognition in the “Gartner® Peer Insights™ Voice of the Customer 2025,” where it achieved the highest overall rating of 4.8 out of 5 stars in the Digital Employee Experience Management Tools category. This places the company in the same Gartner quadrant as Nexthink.

“With ControlUp, we are expanding our offerings precisely where companies need particularly fast insights and the ability to respond immediately,” explains Patrick Hild, Managing Director at Consulting4IT. “We are responding to the growing demand for real-time data, rapid fault analysis, and optimized performance. By combining the industry-leading technologies of Nexthink and ControlUp, the DEXOps service now offers an even broader range of analytical and operational capabilities.”

A Partnership with a Future

ControlUp follows a clear channel-first strategy and focuses on long-term partnerships with established IT service providers. The collaboration with Consulting4IT is based on a shared commitment to service quality, customer focus, and the importance of a stable, measurable user experience.

“In addition to deep service expertise, Consulting4IT brings a clear vision for the digital workplace of tomorrow—based on holistic, data-driven decisions and focused on the digital employee experience. “This aligns perfectly with our approach,” says Felix Alvarez, Sales Director CEMEA at ControlUp. “We are therefore very much looking forward to this collaboration and see great potential for deploying our solutions even more strategically together in German-speaking countries.”

About Consulting4IT:
Consulting4IT stands for strong partnerships and innovative solutions in the areas of ITSM/ESM and DEX. By implementing proven solutions from Matrix42, Nexthink, and ControlUp, the company supports its clients as a full-service provider in the introduction and implementation of professional IT service or enterprise service management, digital processes, and DEXOps. Based on years of project experience, Consulting4IT has also developed standardized add-ons and custom packs for the Matrix42 Suite. Specifically for first-level support, the company also offers F4SD®, a unique tool for real-time analysis and troubleshooting in seconds. In addition, Consulting4IT provides both its own support services and a practical academy that offers training on the solutions it implements. More information at www.consulting4it.de.

About ControlUp:
Founded in 2014, ControlUp is a leading provider of Digital Employee Experience Management solutions. Headquartered in San Jose, California, the company employs approximately 360 people, serves over 1,800 customers worldwide, and manages more than 5 million digital workstations. With its platform for real-time monitoring, performance optimization, and automated troubleshooting, ControlUp helps IT departments make digital workplaces more efficient, stable, and user-friendly, as well as identify and resolve issues before they affect users. ControlUp pursues a clear vision: autonomous IT that puts people first and enables productive work anytime, anywhere. For more information, visit https://www.controlup.com.