Press

Our coverage in the trade press: Whether through technical articles, interviews, or user case studies, we share practical insights, perspectives, and project successes from the world of IT in our publications. Renowned trade publications such as IT Administrator, ConnectProfessional, and Computerwoche regularly feature topics from our company.

Back to the home page
Consulting4IT, LLC

TOP CONSULTANT Seal

Consulting4IT GmbH has once again been awarded the TOP CONSULTANT seal, making it one of the leading consultants for small and medium-sized businesses in 2023. The award recognizes excellent consulting quality, high customer satisfaction, and innovative solutions such as the in-house development F4SD.
Consulting4IT, LLC

F4SD Update Enables Customization

The F4SD service desk application is becoming even more flexible. This multi-tool for the service desk helps companies’ first-level support teams analyze, resolve, and manage common IT incidents. In the application’s clearly organized dashboard, all relevant data is evaluated, logged, and displayed in aggregate form. The latest update now also allows users to create their own scripts for collecting custom metrics—for even greater flexibility in the application.

Waldbronn, June 6, 2023: Consulting4IT continues to develop F4SD – This time, the team focused on enabling users to integrate their own PowerShell-based scripts into the application for regularly scheduled data collection. The benefit: F4SD becomes more adaptive and thus significantly more adaptable to companies’ individual help desk applications and processes.
Consulting4IT, LLC

Service Desk Cockpit F4SD Now with Telephony Integration

F4SD is significantly expanding its market presence with new features. At the 2023 Hannover Messe, the latest developments were presented to an interested audience of industry professionals and the press. These included TAPI integration and the integration of the Matrix42 Service Desk.

Waldbronn, May 15, 2023: Consulting4IT is reaching an increasing number of companies with its proprietary product, “First Aid Service Desk (F4SD).” At this year’s Hannover Messe in April, numerous prospective customers had the service desk application explained to them by experts on site.
Consulting4IT, LLC

IT Administrator

Next Level First Level - New Approaches to Support

Despite modern, expensive software, IT support teams at many companies continue to grapple with familiar problems: long response times, low resolution rates, and dissatisfied end users. A shift in perspective—moving away from traditional metrics and placing greater emphasis on the needs of first-level support staff—can help address these issues. Learn more about this new approach and how to implement it in the article.
Consulting4IT, LLC

Security Insider

From Cyberpunk to Cyberwar: Welcome to Phase 4 of Hacker Attacks

While the nuclear sword of Damocles hangs over Europe, an equally dangerous threat is unfolding unnoticed: cyberwarfare. Extortion attacks and targeted assaults on critical infrastructure demonstrate how hackers can turn the digital world into a deadly weapon. Are we prepared for this invisible war, or is the world already in the thick of it? An assessment of the situation.
Consulting4IT, LLC

Consulting4IT will be representing Matrix42, Varonis, and Nexthink at the Hannover Messe

At the 2023 Hannover Messe, Consulting4IT will showcase its partners’ latest solutions to visitors at Booth F63 in Hall 15, where it will occupy over 100 square meters and have nearly 30 staff members and partner representatives on hand. These solutions range from workspace management and end-user experience to security, as well as the brand-new version of the company’s own service desk software, “First Aid Service Desk (F4SD).”

Waldbronn, March 17, 2023: Anyone looking for the manufacturers Matrix42, Varonis, and Nexthink at the Hannover Messe will find them at Consulting4IT. This is because, in 2023 as well, these three manufacturers are relying heavily on Consulting4IT for their trade show presence. The systems specialist, which has been awarded the highest partner status and has been named Best Performing Partner in recent years, will thus represent the complete portfolio of all three manufacturers in addition to its own products. In addition, Consulting4IT is significantly expanding its own market presence as a manufacturer of F4SD.
Consulting4IT, LLC

F4SD Update "Direct Connection"

With “First Aid Service Desk (F4SD),” Consulting4IT has already developed a tool for first-level support that automates troubleshooting and provides script-based solutions for issues. With F4SD, agents have everything they need at their fingertips in a single interface to gather information, resolve, and document a reported issue. The “Direct Connection” update now significantly speeds up the entire tool—providing real-time data without delay and enabling Quick Actions that are executed instantly.

Waldbronn, February 16, 2023: “First Aid Service Desk (F4SD)” delivered significant improvements to first-level support upon its launch in 2022: The tool enables agents to identify the root cause of issues, resolve them, and document the process all within a single interface, eliminating the need for agents to switch back and forth between different solutions.
Consulting4IT, LLC

New F4SD version enables integration with the Matrix42 ticketing system

After providing real-time information on the client’s status to the first level, the ability to automatically resolve reported issues using scripts was introduced. In the current version, First Aid Service Desk (F4SD) from Consulting4IT is also integrated into the documentation processes of the Matrix42 Service Desk—another major step toward adopting a new way of working at the first level.

Waldbronn, January 18, 2023: Following the successful launch of its in-house developed IT support workplace solution, “F4SD (First Aid Service Desk),” at the 2022 Hannover Messe, Consulting4IT has now released its first major update: The integration of the Matrix42 ticket system—another milestone for Consulting4IT on the path toward the desired “New Work” principle in the service desk. In this context, “New Work”—especially with regard to first-level support—refers to a unified interface for support. In the long term, agents should no longer have to switch back and forth between a wide variety of solutions for information gathering, administration, and documentation.
Consulting4IT, LLC

it-daily.net

Leading Service Desk Projects to Success

Switching to a new service desk tool often promises improvements, but frequently fails due to unrealistic processes, inadequate training, and a lack of focus on the needs of support staff. A shift in perspective toward standards and genuine value for employees is the key to sustainable success.