Case Study: Malzers Backstube

An exterior view of a Malzers Backstube branch at dusk.

A Perfect Match – Client Analytics and Outsourcing as a Recipe for Success Malzers Backstube chain adopted the Nexthink client analytics solution, but soon realized that without sufficient staff resources, the solution’s potential remained untapped. It wasn’t until they implemented Consulting4IT’s DEXOps service that the solution became a resounding success—despite the shortage of skilled workers. Just popping out to grab Sunday rolls or a […]

Union Investment Case Study

Union Investment Values Transparency​ Along with trustworthiness and integrity, transparency is one of the most important values for service providers. This is especially true in the banking sector. With increasing digitalization and the growing outsourcing of internal services, the demand for transparency is becoming a whole new challenge—and this is also the case at Union IT-Services GmbH. The company […]

TÜV Süd Case Study

F4SD Help Desk Tool in Use at TÜV SÜD TÜV SÜD has recently begun using a simple multi-tool from Consulting4IT—F4SD—for its IT support. The main goal: to save valuable time and streamline processes. TÜV SÜD is an internationally active service provider headquartered in Munich. With over 1,000 locations, more than 25,000 employees worldwide, and a […]

BSH Case Study

Client Analytics at BSH Home Appliances​ With the implementation of Nexthink, BSH continuously monitors the operation of approximately 50,000 clients for malfunctions and threats. BSH Home Appliances GmbH had a gap in its visibility into IT systems in both office and manufacturing environments: the client. Despite existing monitoring, the client remained a black box in many situations, and BSH had no way to […]

Festo Case Study

Client Monitoring at Machine Builder Festo: User satisfaction depends on system performance on the client side. Automation technology specialist Festo has drawn the necessary conclusions. The server team gives the green light. The network engineers report: no malfunctions. But the user on the other side of the globe sees red. Festo AG & Co. KG, headquartered in Esslingen-Berkheim, has occasionally experienced this as well. From there, […]

Hansgrohe Case Study

Precise Monitoring – Client Checkup at the Service Desk Monitoring and analysis tools have long been standard practice for servers and networks. When it comes to clients, however, there is still a lack of transparency. Hansgrohe SE, a manufacturer of bathroom fixtures, is a pioneer in this field. Here, the service desk uses a solution that provides a detailed, real-time overview of the performance and behavior of the […]