Press

Our coverage in the trade press: Whether through technical articles, interviews, or user case studies, we share practical insights, perspectives, and project successes from the world of IT in our publications. Renowned trade publications such as IT Administrator, ConnectProfessional, and Computerwoche regularly feature topics from our company.

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Consulting4IT, LLC

LANline

F4SD - First-Level Troubleshooting

Efficient Support with “First Aid Service Desk” (F4SD): This tool from Consulting4IT sets new standards in service desk management: a clear dashboard view, real-time troubleshooting via Quick Actions, and a focus on the needs of first-level support staff ensure greater efficiency and motivation in day-to-day support operations.
Consulting4IT, LLC

The President of the Deutsche Bundesbank at the Economic Council event

Waldbronn, November 29, 2023: As a local IT company and premium partner of software providers Matrix42, Varonis, and Nexthink, the system integrator and software developer Consulting4IT GmbH welcomed the German Economic Council to its offices in Waldbronn on November 28, 2023.
Consulting4IT, LLC

Consulting4IT at it-sa

In addition to security solutions from Varonis, workplace and end-user experience management from Matrix42 and Nexthink, Consulting4IT is also introducing its first in-house product, F4SD, this year.
Consulting4IT, LLC

LANline

F4SD - The LANline Interview with Mirko Oesterhaus

Consulting4IT presents F4SD (“First Aid Service Desk”), an innovative tool designed to empower first-level support staff. Managing Director Mirko Oesterhaus explains how F4SD revolutionizes day-to-day operations at the service desk through real-time information, a traffic-light system, and quick actions.
Consulting4IT, LLC

kes

IT Security at the Service Desk – Security Starting at the Ground Level

F4SD - Greater security and transparency in first-level support: The tool provides a centralized overview of clients' security status and compliance, supported by a traffic-light system and quick actions for real-time troubleshooting. This empowers first-level support teams to take action, enabling risks to be identified and resolved more quickly.
Consulting4IT, LLC

it-daily.net

Service Desk Solution – First Aid Service Desk

Efficient IT support solution: With “First Aid Service Desk” (F4SD), Consulting4IT is launching an innovative software solution that provides optimal support for first-level support staff. The tool consolidates real-time client compliance information in a clear dashboard, enables root cause analysis via a traffic light system, and offers direct solutions for common issues through Quick Actions—all without the need to switch between tools.
Consulting4IT, LLC

Computer Week

... and every day, the service desk tool is there

Service desk migrations are often a balancing act—despite good intentions, the promised benefits often fail to materialize, and support staff find themselves facing extra work and frustration. This article highlights the most common pitfalls, such as failing to take employee needs into account, inadequate training, and complicated processes. At the same time, it highlights innovative approaches to making service desk projects more successful and more pleasant for everyone involved.
Consulting4IT, LLC

IT Management

Sly Anglers - Phishing in the Executive Suite

Cybercriminals are increasingly targeting executive offices—because that’s where they often find the most extensive access rights to sensitive company data. A single wrong click on a phishing email can have devastating consequences. Protective measures such as limiting full access, targeted training, and a “zero-trust” strategy can help close these vulnerabilities and take the wind out of attackers’ sails.
Consulting4IT, LLC

Computer Week

Service Desk Projects: How to Avoid Pitfalls

Many service desk projects fail not because of the tools themselves, but because they are used incorrectly. Often, processes are adapted to management’s wishes rather than to employees’ actual work practices. Success factors such as training, clear documentation, and a well-thought-out application of ITIL standards are essential. By involving employees, avoiding legacy issues, and questioning unnecessary customization, organizations can circumvent typical pitfalls and achieve sustainable improvements.