ITIL 5 Foundation
The ITIL 5 Foundation Training course provides a comprehensive introduction to the fundamental concepts and principles of ITIL 5. Over the course of two days, our accredited trainer will familiarize participants with the basics of modern digital product and service management. This will thoroughly prepare them for the ITIL 5 Foundation certification exam included in the course.
The training begins with a general introduction to ITIL 5. It provides an overview of the core terms, key concepts, and guidelines, as well as the four dimensions of product and service management. In addition, the relationships between various product and service elements, as well as the Service Value System (SVS), are explained in detail. A key focus of the training is on the service value chain, value streams, and specific ITIL 5 management practices. Furthermore, participants will learn about the product and service lifecycle and its eight activities. The content is supplemented by practical exercises and interactive sessions.
New features in ITIL 5 include a stronger focus on digital products, data- and AI-driven decision-making, and the integration of value stream management and AI governance. The framework also addresses interfaces with other frameworks such as DevOps and PRINCE2.
Participating in the ITIL 5 Foundation training offers numerous benefits: Participants gain a deep understanding of value streams, product and service lifecycles, and the Service Value System. They learn best practices for modern service and product management and improve their ability to design digital products and services more efficiently and effectively. In addition, the training fosters a shared understanding and consistent terminology within the team, which supports collaboration, governance, and the implementation of a culture of continuous improvement.
The training also provides a solid foundation for advanced ITIL 5 certifications.
Target audience
The training is designed for both beginners and experienced professionals and managers. It is particularly aimed at employees in IT service management, service desk, product management, and digital departments, as well as those in roles at the intersection of IT and business.
Requirements
No prior knowledge is required. An interest in service management is expected.
Brief Agenda
- Key Definitions from Service Management, Customer Experience, Strategy, and Transformation
- Services Offered: Utility, Warranty, Service Relationships, Roles
- Organization & People
- Partners & Suppliers
- Information & Technology
- Value Streams & Processes
- Eight Activities of the Lifecycle
- Support through selected ITIL practices
- Basic Principles
- Governance
- Service Value Chain
- Management Practices
- Continuous Improvement Model
- Value Stream Mapping
- Optimization and Control
- The Role of AI in Product and Service Development
- AI Governance
- Interfaces with DevOps and PRINCE2
What our participants say
