The Alb Fils Clinic faced the challenge of optimizing its in-house IT services—to improve operational efficiency and increase employee and user satisfaction. The clinic found the solution it was looking for in Matrix42’s workplace management solution.
How Alb Fils Klinikum Optimized Its IT Infrastructure with Matrix42
Until now, we’ve been using different tools for software distribution, asset management, and the service desk. In addition, our asset management wasn’t fully automated, and changes had to be laboriously entered manually. Furthermore, there was no service catalog available to users that would allow them to place orders and submit requests with minimal effort. Overall, this was often very time-consuming and tedious for both IT staff and our internal customers—that is, the users within the company.
With the implementation of Matrix42, we hope to reduce the workload on the first-level support hotline. Ticket processing should become easier and faster, and users should receive clearer updates on the current status of their tickets. With Matrix42’s asset management, we aim to achieve a clear overview of our assets and their status. Together with Consulting4IT, we are initially planning to replace the old ticketing system in order to migrate the service desk to Matrix42. After that, we plan to gradually implement Matrix42’s service catalog, license management, and change management.
Our goal is to create a comprehensive solution for both support staff and users. We want to implement a platform that can uniformly manage the service desk, asset management, license management, and services for our internal customers. Furthermore, due to ongoing resource constraints, it is important to be able to work quickly and efficiently. To achieve this, processes must be automated, and the handling of requests in the service desk must be made as simple as possible. After all, especially in a hospital setting, it is essential not to waste any time and to resolve incoming requests and issues as quickly as possible. We hope to achieve all of this by implementing the Matrix42 solution.
Consulting4IT provided us with excellent advice right from the start and was always available whenever we had questions.
ABOUT THE ALB FILS HOSPITAL
The ALB FILS KLINIKUM is the largest healthcare provider between Stuttgart and Ulm and serves as a strong healthcare partner for the people of the Alb-Fils region—offering state-of-the-art medicine and first-class care around the clock. Its broad range of services, comprising over 50 specialized clinics, centers, and institutes as well as 14 medical practices, provides patients with top-tier medical care that ensures comprehensive treatment. As the largest employer in the district, treating approximately 30,000 inpatients and 120,000 outpatients annually, the hospital embodies a high level of medical and nursing expertise, compassion, and the utmost sense of responsibility. Furthermore, as an academic teaching hospital affiliated with the University of Ulm, the exchange of knowledge between research, teaching, and healthcare is constantly updated. With the construction of the new hospital building in Göppingen in 2024, one of the most modern and visionary healthcare facilities in the state was created.