Matrix42 Service Desk I

The Service Desk serves as the interface between a company’s users and, by extension, the customers of every IT department. As such, it is considered the “face” of IT. Only by excelling in this area can you achieve the highest level of customer satisfaction. The Matrix42 Service Desk I training course provides detailed, practical knowledge on this topic—ranging from ITSM fundamentals to the implementation and configuration of a Matrix42 Service Desk, all the way through to its operation.

The “Matrix42 Service Desk I” training course provides comprehensive expertise on how to use the Matrix42 Service Desk efficiently and how it integrates with other Matrix42 modules. The course is guided by the principle: “From practice, for practice.” Through a variety of practical exercises, participants learn how to handle challenging tasks. In addition to technical knowledge, the training also covers organizational topics related to IT Service Management (ITSM). This provides a solid foundation for understanding how the Matrix42 Service Desk works.

This combination of technology and process is what makes this training unique. Based on over ten years of experience with Matrix42 service management projects, we can say that a project can only be successful with the right combination of technology and processes. The training is suitable for both service desk managers and their staff. In addition, it offers IT managers who wish to further expand their Matrix42 Service Desk ideas for effective optimizations and enhancements.