Matrix42 Service Catalog I

End-user acceptance of the Matrix42 Service Catalog depends entirely on an intuitive shopping experience. Customers should be able to find and order the IT services they need. The Matrix42 Service Catalog I training course provides detailed knowledge for the successful implementation and operation of the solution—based on real-world experience and designed for real-world use.

A successful Matrix42 Service Catalog rests on two pillars. First, it is based on a deep understanding of the underlying philosophy. Second, it relies on transparency regarding processes, roles, and responsibilities. The Matrix42 Service Catalog I training course provides a broad range of knowledge on project methodologies and implementation options within the tool.

Given the high relevance of these topics to business processes, the training covers not only technical aspects but also a wide range of organizational components, such as the elements of an IT service: How do you describe a service so that employees without a technical background can understand it? The training also addresses roles and responsibilities in service request management, as well as the various forms of approval processes.

Years of experience with Matrix42 service management projects have shown that the optimal integration of technology and processes is essential for project success. Only those who have a thorough understanding of processes, responsibilities, and user requirements can effectively map them. Learn how to identify and document processes and responsibilities according to best practices—as well as how to implement them technically in the Matrix42 Service Catalog.