Solutions related to nexthink
System Integration, IT Analysis, and DexOps as a Service
We are here to fully support you with our expertise in IT analytics and the Nexthink software solution—to optimize your issue management and achieve lasting improvements in the user experience within your organization.
Our certified consultants support you based on years of project experience in this field. Our range of services goes far beyond the mere installation and configuration of Nexthink. Instead, it includes comprehensive data analysis, long-term process consulting, and improvements to the user experience as part of our DexOps services (“Digital Experience Operations”).
The goal: Long-term customer support as an exclusive, all-inclusive package—designed to improve the efficiency of your internal IT processes, deliver measurable cost savings, and reduce the workload on your IT department, so you can focus on the IT projects that really matter.
Our service offerings cover the following:
- Installation of Nexthink / Cloud migration of your existing solution
- Basic configuration of all standard applications
- Data collection, targeted actions on client systems, and the active involvement of end users
- Daily monitoring of your infrastructure for anomalies, evaluation and analysis, as well as reporting and recommendations for action
- Development and creation of custom reports and dashboards
- Receiving and responding to inquiries from your assigned consultant
- Weekly case documentation and regular feedback sessions
- Collection and Adjustment of KPIs
- Proactive alerts when global issues are detected in the Analytics Service Customer Pool
Our Services and Service Packages
Our Analytics Service consists of two interconnected components: a starter package and the DEXOps Service, which builds upon it. The starter package is available in two versions, one for new Nexthink customers (Infinity Onboarding) and one for existing Nexthink customers (Cloud Migration).
DEXOps Service
With our full-service Nexthink package, you no longer have to worry about time-consuming analyses, freeing up time and resources for other projects.
Infinity Onboarding
Our consulting team handles the complete configuration of your Nexthink solution, enabling it to be deployed directly into your environment.
Cloud Migration
Once your Nexthink solution has been migrated to the cloud, you will have access to the latest feature enhancements in addition to all existing features.
Marvin Münch
If you have any questions about IT analytics, our expert and department head is here to help.